Frequently Asked Questions (FAQ)

Welcome to ULTRASDRIP.COM’s FAQ page. Below you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us at weaamasakly3@gmail.com.

  1. When will my order be shipped?
    Orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with a tracking number.

  2. How long does shipping take?

  • Israel: 3–7 business days

  • International: 7–21 business days (depending on destination)

  1. Can I track my order?
    Yes. Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package on the carrier’s website.

  2. What payment methods do you accept?
    We accept major credit and debit cards, PayPal, and other secure payment options shown at checkout.

  3. Do you ship internationally?
    Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination.

  4. What is your return policy?
    You may return items within 14 days of delivery if they are unused and in original condition. For more details, please refer to our Return & Refund Policy page.

  5. What if I receive a damaged or incorrect item?
    If your item arrives damaged or you received the wrong item, contact us within 3 days of delivery at weaamasakly3@gmail.com with photos and order details.

  6. Can I change or cancel my order?
    If your order hasn’t been processed yet, you may contact us to request changes or cancellation. Once shipped, changes are no longer possible.

  7. Do you offer exchanges?
    We only replace items if they are defective or damaged. To request an exchange, contact us with your order details and photos.

  8. How can I contact customer support?
    You can reach us at:
    Email: weaamasakly3@gmail.com
    Phone: 0549701472
    Website: https://ultrasdrip.com